tag:blogger.com,1999:blog-7585328862316672883.post3526783817241036347..comments2022-11-19T07:24:58.936-06:00Comments on Two Cents by Parissa Behnia: @RevRunWisdom and Retail RevenuesParissa Behniahttp://www.blogger.com/profile/00641261706702861198noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7585328862316672883.post-48153986216630843252011-09-06T13:36:55.166-05:002011-09-06T13:36:55.166-05:00Hello and thank you for stopping by! I've loa...Hello and thank you for stopping by! I've loads of possible reasons in mind as to the cause of poor service generally and in this instance. It's easy to make an example of the employee in this case but, in all fairness, the story made me wonder what is going on "behind the scenes" and beyond my POV as a customer. How is this employee made to feel by her management team? Something in me says that my story is a symptom of a larger problem.Parissa Behniahttps://www.blogger.com/profile/00641261706702861198noreply@blogger.comtag:blogger.com,1999:blog-7585328862316672883.post-12432712234663874142011-09-06T13:11:29.650-05:002011-09-06T13:11:29.650-05:00Your post really rang a bell. Why are these old es...Your post really rang a bell. Why are these old established bricks & mortar brands not paying more attention to the customer experience? Both the real life and the online kind. It seems I am having similar incidents almost every week with brands I have done business with for years. I used to shopAlot at Bloomingdales, but I don't have one in my area..... however after what you wrote I'll hesitate visiting a store should I find one on a trip somewhere. Don't they realize the power of the internet....... the trickle up effect? <br /><br />Customer service is my focus this week.....I am thinking a lot about it. Thank you for this post.CASUDIhttp://www.esse-group.com/wordpress/noreply@blogger.com