Tuesday, August 30, 2011

Romper Room and Customer Experience

I was procrastinating one morning earlier this month which involved some twitter banter (twinter?) with @ty_sullivan and @MeghanMBiro.  It was loads of fun figuring out what our fan club names would be...  Mine was Behnia Mania and I decided that Meghan's was Biro's Heroes.  Her response (wish I could remember it) prompted this tweet back from me:

@MeghanMBiro Heh... that just reminded me of Romper Room. Always wondered why she never said "I see Parissa" lol #usguys. 

We then both lol'd a few times more and went on to more serious pursuits.  Shortly thereafter, I received this lovely tweet from @missmollynj, the last Romper Room Host:

@parissab Romper Stomper Bomper Boo tell me tell me do Magic Mirror tell me today did all my friends have fun at play? I see Parissa!

Friends, I just about passed out with joy when I saw this tweet.  When I was little, I was glued to the television during Romper Room with Miss Sally.  I played along at home in all of the games and lessons.  And I wanted in.  I wanted to be there.  I wanted to be acknowledged.  And, as a kid, I never quite understood why Miss Sally never said "I see Parissa!"

If you've not seen Romper Room or can't remember the Magic Mirror, here's a sample clip from my adored Miss Sally remote from Sea World!  The first 26 seconds will do the trick:

No, I'm not insane.

In case you're wondering if I'm the only one who felt left out, a quick trip to Miss Molly's site and a viewing of this Miss Barbara clip will show you that I'm not alone.

We want to be seen and heard.

In this post, I talked to you about some thoughts I thanks to a great #cxo chat.  Yesterday's chat about customer feedback also gave me some food for thought.  We talked about how as a company, you receive feedback, how you gauge feedback, how you act on feedback with many of the answers including vast complex decision science type of stuff.

Being seen and heard is more than just getting a slot in a decision management tree (though I love them).  It's the attention, the acknowledgement, the validation and the respect from others.  It's letting your customer know they are appreciated no matter how large or small their size of business is with us.  This is our obligation to them once we offer and they accept our services.

Be careful.

It's the offering of your services in the first place that's tricky and not to be taken lightly.  Be careful to whom you extend this offer and be realistic about your capabilities to follow through and acknowledge their needs.  This means that qualifying yourself as a service provider is a huge first step in maximizing your relationships with your customers.  Like being a Romper Room teacher, it's a huge responsibility.

Thoughts?  Please share below and if you've liked this post, please share with others.

Parissa Behnia
Idea Chef


  1. "Obligation" -- such a strong word but so fitting. As organizations if we falter on our obligations, we chip away at customer trust and inevitably at our customer base. Glad that you enjoy #CXO chats we enjoy what you bring!

  2. Thank you for your comment! And, thank you for hosting such wonderful chats. I'm so happy to learn from everyone!

  3. Love this post! I'm honored to be included here. Enjoy our #usguys creative rants always.

    Speaking of Twitter Chats---I hope you can join us for #TChat every WED from 7-8pm ET ++ on Twitter. You may enjoy our topics. We are TalentCulture World of Work and rotate topics weekly - Leadership, Workplace Culture, Career and Social Media. Big cheers!

  4. Hi Meghan - thanks for stopping by! The best thing about being on Twitter are the chats for sure!